1.1 AIMS AND OBJECTIVES OF CONSUMER SERVICE MANUAL
1.2 SCOPE OF CONSUMER SERVICE MANUAL
1.3 INTERFACES WITH CONSUMER FORUMS
1.4 DEFINITIONS
NEW CONNECTION/EXTENSION AND REDUCTION OF LOAD / CHANGE OF NAME
RELOCATION OF SERVICE CONNECTION AND TEMPORARY CONNECTION
SECURITY DEPOSITS AND OTHER CONNECTION CHARGES
DISCONNECTION AND RECONNECTION
DISHONEST ABSTRACTION, CONSUMPTION OR USE OF ENERGY
TRANSFORMER AND CONSUMER SUB STATION
EFFICIENT USE AND CONSERVATION ELECTRIC POWER