a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. All redress are non-exchangeable/non-refundable.. Concert cancellations blamed on COVID variant leave ticket buyers expected to be mailed out. Viagogo | ProductReview.com.au According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. You may find other users information to be offensive, harmful, inaccurate, or deceptive. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. 1.2 Ticketing Exchange. Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Piggyback tickets may not be sold in the same listing. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. Rob Davies. Why do my tickets have someone elses name on them? You must contact the Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Including any such items constitutes a material breach of these terms and conditions. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. 2.18 Merchant Description. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. They gave me complete nose bleed seats. Mar 1, 2018. I will join any class actionthis judge from Florida is corrupt and must be disbarred for not allowing this though. 3.3 Laws and Regulations. that reports on class action lawsuits, class action settlements, viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Getting a refund on an event ticket - Citizens Advice Kiwi issues warning after Viagogo 'ripped off' elderly mother PDF FanFair Alliance - Ever get the feeling you've been cheated? In 2020, New Zealanders were warned about buying tickets to . This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. Section 75 - Tickets bought from Viagogo and concert cancelled You also warrant that you own the tickets. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. We always ask that people only buy from authorised sites in order to protect themselves.'. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Viagogo accused of listing non-existent tickets on behalf of seller BLACKPINK Tour 2023. has found. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. Viagogo denies withholding refunds for gigs hit by coronavirus Which? The 33-year-old announced . Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Backstreet Boys Tour 2023. Arctic Monkeys Concert Tickets. viagogo Reviews | Read Customer Service Reviews of www.viagogo.it has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. 6.2 Waiver of Consequential Damages; Liability Limit. ! Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). 3.2 Other Information. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. What is the viagogo complaint handling process? The organiser will tell you how to get a refund. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. It states that if an event organiser offers tickets to another event, customers will be entitled to those tickets. Tickets for Waste Management Phoenix Open. Sellers should use our automated online confirmation process. Can Australians join in? Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. Why can't I see my order or sale in my account? Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Terms and Conditions - viagogo ticket exchange found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. 6.6 No Agency. Estereo Picnic Tickets. As well as charged me double the amount. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Carnaval Barranquilla Tickets. Travis Scott performs on stage during Wireless festival in London last year. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. This does not prevent us from varying these terms without reference to them. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. A Which? If your event has been postponed, you do not need to return your ticket. Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. It will stay valid for the new date. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus Also,directly on our website! Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. You will be entitled to a full refund or a 120% voucher. But gave me only option was to relist on their site or go to resceduled date. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? 3.1 Accurate Descriptions. Required fields are marked *. It's also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. 5.3 Disclosure of Information. Your email address will not be published. Viagogo reviews, customer feedback & support. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. 6.9 Change or Suspension of Site. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. I had put the required amount of 180.00 per a ticket. viagogo AG is registered in Switzerland, Company No. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. 'It's clear as night and day the 2020 event is cancelled.'. Justin Bieber cancels remaining tour dates If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. 2.17 Season Cards. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. 2.13 Ticket Information. I have no ideal why a law suit has not come up sooner. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Viagogo Reviews - 1,776 Reviews of Viagogo.com | Sitejabber Privacy Policy | Many event managers have already committed to providing refunds for cancelled events. That will be credited to the original source of payment used at the time of buying the ticket, according to Live Nation.