Over 2,700 flights are booked daily with the help of Airpoints. Understanding your online account. .content.header-bottom .usp-content {
Can I transfer my AirpointsDollars to another member's account? Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. Can I use AirpointsDollars to upgrade my booking? . Find out what you canspend your AirpointsDollars on. You can also purchase a Star Alliance upgrade using AirpointsDollars.
If you believe your Airpoints account has been accessed by someone else without your consent, reset your password and verify your contact and profile information immediately. You also won't need to enter all your details and have someone snaffle it from under you while you're typing. These changes took effect automatically on 1 February 2023. Earn Star Alliance Points on eligible purchases2 and convert3 to AirpointsDollars. The same applies if you are a Koru member. Please note: Online Services is not currently available for residents of Continential Europe. See the world with your Airpoints Dollars when you fly with Air New Zealand, the Star Alliance or one of our partner airlines. 0800 352 266. We want you to have the best chance of getting a greenlight deal, so here are a few tips: Why do some deals say 'next best price'? The team are available 0900 - 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as . If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. If you go to ourAirpoints Mallyou'll find your earn rate on all our international and local brands. Do use a password or passphrase that has at least 12 characters for your AirNewZealand account. To do this, sign into your online account with AirNewZealand, then find your Gifting Register on My Benefits. Should you travel under a name that varies from your Airpoints or Koru account, Airpoints and or status points will not capture automatically, and you will need to send original boarding passes and E Ticket copies to our Contact Centre for manual accrual. New deals go on sale every day and they are available any time from midnight. The team are available 0900 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as possible. Our really cheap fares sell out quickly and if you miss out we want to let you know the price of the next cheapest fare. Can I use AirNewZealand credit at the Airpoints Store? You'll see how many AirpointsDollars you can earn when you spend with them. If you have forgotten your username, click here to request it to be emailed to you. Check ourtravel partnerspage for your AirpointsDollars earning power on hotels, rental cars, taxis, insurance, parking and more. Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. Here are some suggestions to fix the problem. And there's plenty of more ways he can help. .content.header-bottom {
What time do greenlight deals go on sale? Update: Some offers mentioned below are no longer available. This may take up to 4 weeks to arrive. Our range of AirNewZealand credit cards, issued by Kiwibank, reward you with AirpointsDollars for your everyday spending* and also give you the ability to top up your AirpointsDollars balance. How are prices calculated in the low fare finder? Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. Our lowest fares sell out quickly and may not be available on all flights or days. We can also put your Airpoints account on hold to keep it secure while you investigate. And if you do manage to grab one of our awesome deals we'll hold your seats* until you complete the booking. Airpoints enquiries - New Zealand 0800 247 764. What should I do? Airpoints Dollar tiers and earn rates, as applicable, are subject to change. All you need is your six character booking reference ending in "H". Air New Zealand has apologised after some of its airpoints members have had their information stolen. For Silver, you'll need to earn 450 Status Points, 900 for Gold, and 1,500 for Elite tier status. Subject to your membership in the Frequent Flyer Program (FFP) of the relevant Star Alliance Member Airline. $190 spent over $15,000 = 1 Airpoints Dollar 3. Shop Huski, Spiegelau, KitchenAid and more. display: none;
If you have an Airpoints with OneSmart card, it's a good idea to suspend it if it's missing, or you think it's been stolen, so it can't be used. At least daily and sometimes more than once a day. And there's plenty of more ways he can help. display: -webkit-flex;
, you can view, change and cancel your booking, Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. Your Airpoints number if you have an Airpoints related enquiry. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. Do use multi-factor authentication wherever possible, especially where it involves your personal information (for example on your bank or email accounts). However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. Simply enter your Airpoints number when you book a flight or with one of our travel partners. Existing HSBC customers transferring from another HSBC credit card or customers who have held a HSBC Star Alliance Credit Card within the last 18 months are ineligible for this offer. Then you can spend your Airpoints Dollars on flights and OneUp upgrades. If you have forgotten your username, enter your first name, last name and email address and click Send reminder. You can also check the most recent Airpoints email you received, as your latest balance as of the send date will be shown there. How do I update my name, account details and date of birth within my Airpoints account or Koru membership? If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. If you've not registered yet, you can register for Airpoints online. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. To reset your, , enter your username and email address and click Send. When you log in to your Airpoints account you will be presented with a verification flow which follows this process: The verification process is complete once you have validated your contact information. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. width: 100%;
Please sign in with your Airpoints details by clicking on the link below. Flight restrictions and routing restrictions apply. display: flex;
I was in the middle of booking but the ticket sold why did this happen? Remember, we can only process your claim if: Find out more about claiming missing points, and when you can expect to see them in your account. Your bank will have their own internal processes to manage account fraud. Your Airpoints number if you have an Airpoints related enquiry. }
2. These fares are only available online for one day only or until sold out. You can also sign in to the Air NZ mobile app, which will display your upcoming Air New Zealand flights. Check the grabaseat site regularly and be ready to pounce, because you never know when these extremely popular deals will appear. See information on how you can use your credit. If you are an Airpoints credit card holder, please call the issuing bank or financial institution to have the name on your account amended to match your Airpoints account name. To start, please enter your username. 1 AirpointsDollars will be earned at the rates specified and published by Westpac from time to time on our website at westpac.co.nz/airpoints. You might like to add us to your safe senders list to avoid this happening in the future, If steps 1 - 3 don't resolve the issue you can reset your account by logging in to grabaseat, un-selecting the "send me grabaseat emails" check box then logging out. If you want to add a bag to your booking, you can do so here. If you fail to complete the email and mobile verification process, you may not be able to complete your transaction. Discover the possibilities for yourself and be rewarded for the things you do every day. Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. Your status will be granted until the first anniversary of your account opening or earlier, if you qualify for a higher status wit h y our selected Frequent Flyer Program by any means. You'll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines as well as with some of our financial products. See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. }
You can also complete a MEDA form, or find out more about flying with a medical condition. Learn about the Airpoints programme. We'll email a link to the email address saved in your Airpoints profile - you can follow the instructions to reset your password and get logged back in. Credit cannot be used to make purchases at the Airpoints Store. Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme.
Can I use AirpointsDollars to upgrade my booking? Check to see if your booking has been held in credit, Add an extra bag or two to your baggage allowance, Confirm your contact details so we can keep you updated. I already have a airnz account That's great! Elite members can gift Airpoints Rewards to four nominated people who live outside their household per year. It is crucial that the name under which your reservations are made matches the name on your Airpoints account exactly. You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. It's easy to change your personal information. Check the vaccination and testing requirements for international travel before you book and fly. Once your password is compromised on one site it could be used on others. Gold Airpoints members can gift their AirpointsDollars to two nominated recipients who live outside their household per year. A status will be granted within 30 days after reaching the qualifying spend of $4,000, provided that your account is active and not in arrears. Learn more about suspicious emails and messages. Seats are not held during the booking process, unless you are registered and logged in, so while you were only part way through your booking other people would have completed theirs and the seat(s) you selected sold out. If you have funds loaded into your OneSmart Account, you can use your Airpoints card for eligible purchases wherever Mastercard is accepted overseas and in New Zealand. font-size: 0.9375rem;
You must provide an email address to register for an online Airpoints account. Safety videos. You can also purchase a Star Alliance upgrade using AirpointsDollars. Discover the possibilities for yourself and be rewarded for the things you do every day. *Lending criteria, terms, fees and conditions apply. One of the first things cybercriminals do is change your account details after taking control so resetting your password and verifying your information instantly limits potential damage. Check in online, from anywhere, and access your digital boarding pass in the app, or add it to Apple Wallet. See the applicable Credit Card Conditions of Use for full details. Do update your password regularly. .content.header-bottom {
Airpoints help. Anyone can join and membership is free. If you've already made a booking, you won't be able to pay for another bag with your AirpointsDollars, but you can pay with a credit card or a POLi payment. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. We also strongly recommend that you provide a mobile number if possible, for authentication and communication purposes. How can I improve my chances of getting a greenlight deal? Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. However, you can use AirpointsDollars for a wide range of Airpoints rewards like air travel, rental cars, hotel accommodation or to buy or renew your Koru membership just like cash. AirNewZealand will never ask you for your password on the phone or in an email. Airpoints is AirNewZealand's loyalty programme. Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. }
If you are an Airpoints credit card holder, please also call your issuing financial institution to have the name on that account amended, as the name on your accounts must match for your credit card AirpointsDollars to be added automatically. There is a chance that the fare will no longer be available when you click through to the next page so if you can't see it on the specific dates you are searching for, you should try expanding your search to dates either side. Download the Grabaseat mobile app through. https://ib.airnewzealandcreditcard.co.nz/login. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. or combination of words that is easy for you to remember, but difficult for someone else to guess. Find your Airpoints number and keep track of your AirpointsDollars and Status Points balances wherever you are with the Air NZ app. You can login to grabaseat and change your email preferences at any time. You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. You can use AirpointsDollars to pay for Koru membership. The relevant month, will be the statement period set out in your monthly statement. To reset your password, submit your username or your email address below. 1. Credit card provided by HSBC Bank Australia Limited ABN 48 006 434 162 Australian Credit License 232595. Cuisine and wine. Air New Zealand Privacy & Security Policy. The family name used for the original booking. I'm already an Airpoints member - do I need to register again? height: 42px;
It also gives some assurance that the site name has been officially registered but it does not always guarantee that it can be trusted. Prices are per person, child discounts do not apply. . identity verification (such as a marriage certificate), a copy of your ID showing your previous name (marriage certificate, birth certificate, driver licence), a scanned copy of your passport verifying your new name, a scanned copy of your ID showing your date of birth(passport, birth certificate, driver licence). Select 'Your balances' on screen to see your AirpointsDollars and Shairpoints balance (and much more), Your flight was in the last six months if you are an existing Airpoints member, Your flight was eligible to earn AirpointsDollars and Status Points, If it was a business flight, you were a member of Airpoints for Business when you flew. The price that is displayed was available the last time somebody searched for the city pair combination you entered. You can now sign up to receive grabaseat email alerts. Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking. The ANZ Airpoints Visa Platinum card provides a range of travel benefits to you and your immediate family (travelling with you), each time you travel overseas, including up to 90 days cover for: Medical expenses and personal injury Travel delays and missed connections Personal effects and luggage Loss of income. The Air NZ app - your trusted travel companion - lets you: Take control of your flight bookings - change your seat, add a bag, manage your meals, and more. Will my account be locked if I enter an incorrect passcode? To change your account details, please see the FAQ below. To update your Airpoints or Koru account name, please email us with: To update your date of birth in your Airpoints or Koru account, please email us with: Please also confirm your current address and how you like to be addressed (Mr, Ms, Mrs, or something else). Can I transfer my AirpointsDollars to another member's account? Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. If you can't remember the email address you used to sign up, no problem, but you'll need to call us on 0800 247 764 or +64 9 357 3000 if you're overseas and we'll ask some questions to make sure you are "you" and then give you your Airpoints number. As an Airpoints member you'll have an online account that shows your existing AirNewZealand bookings and the total AirpointsDollars you have available to spend. .content.header-bottom {
The Qantas Status Fast Track covers 16 airlines: Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Delta Air Lines, Eva Air, Etihad Airways, Korean Air, Shenzhen Airlines, Singapore Airlines, South African Airways, Thai Airways, United Airlines and Virgin Australia. With four different Airpoints credit cards, there is a card to suit you. You must always gift a whole reward. Watching your AirpointsDollars and Status Points add up is easy with your online account. padding: 10px 0;
Visit airnewzealand.co.nz/koru for details. Some emails may contain website links that are not safe to open. Join for free today. Simply click on the "sign in" button on. When do international fares go on sale? No, AirpointsDollars can only be earned, not purchased. You can reset these at any time. How often do new deals go on sale? Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership.