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Customer Services Improvement Plans


Customer Services Improvement Plans

  1. Revamping of Customer service centers. Upgraded RCC MEPCO HQ Multan and Circle Complaint Centers in each circle. All complaint centers of MEPCO will be integrated With RCC.

  2. Establishment of Ministry complaint center At HQ and disposal of compliant with in the given time frame.

  3. Accurate billing is ensured by using advance technology of Meter reading Through HHUs (Hand Held Units) and installations of AMR/Smart Meter.

  4. Timely and accurate billing is being ensured through introduction of Modern ORACLE based Billing System (CIS). Billing of Multan Circle is successfully done in 06/2015 and the project will be extend to all 08 Circle by the year 2016-17

  5. Online payment and duplicate billing facility is made available to customers.

  6. Toll-Free complaint registration on 0800-63726 against theft of electricity.

  7. Load shedding schedule is being updated on MEPCO Website for customers information.

  8. MEPCO will establish online complaint registration and establish Call Centers.

  9. Set of polices and procedure including Customer Services Manual are uploaded on MEPCO Website for customers information

  10. Cost of service Study is being conducted for shifting of actual cost of electricity to customers through tariff.

  11. 12 Months consumption and payment history is being provided on Electricity bill for customer information.